Warranty Policy
Comprehensive warranty coverage for Built In Wardrobes Sydney products, including 10-year structural warranty and claims process.
Warranty Policy
Effective Date: January 15, 2024
Last Updated: January 15, 2024
Our Warranty Promise
Built In Wardrobes Sydney stands behind the quality of our products with comprehensive warranty coverage. This policy outlines your warranty rights, coverage details, and claim procedures.
Warranty Coverage Periods
10-Year Structural Warranty
Covers: Cabinet structure, frames, and fixed components
- Wardrobe carcass integrity
- Wall mounting systems
- Structural joints and connections
- Fixed shelving systems
- Cabinet boxes and frames
5-Year Hardware Warranty
Covers: Moving parts and mechanical components
- Hinges (including soft-close mechanisms)
- Drawer runners and slides
- Door and drawer handles
- Push-to-open mechanisms
- Adjustable shelf pins and brackets
- Mirror mounting hardware
2-Year Finish Warranty
Covers: Surface finishes and materials
- Melamine surfaces
- Laminate finishes
- Edge banding
- Paint finishes (two-pack)
- Mirror silvering
- Decorative elements
1-Year Electrical Warranty
Covers: Electrical components (where applicable)
- LED lighting systems
- Motion sensors
- Power outlets
- USB charging stations
- Electrical switches
What’s Covered
Manufacturing Defects
We warrant against:
- Faulty materials
- Poor workmanship
- Structural failures
- Hardware malfunctions
- Premature wear under normal use
- Delamination or peeling
Installation Issues
Coverage includes:
- Improper mounting
- Misalignment issues
- Installation-related damage
- Adjustment requirements
- Securing and stabilization
What’s Not Covered
Normal Wear and Tear
- Gradual fading from sunlight
- Minor scratches from daily use
- Natural aging of materials
- Settling and minor adjustments
Misuse and Damage
- Physical impact damage
- Water or moisture damage
- Overloading beyond specifications
- Unauthorized modifications
- Use of harsh chemicals
- Pet damage
External Factors
- Natural disasters (flood, fire, earthquake)
- Structural building movement
- Pest infestation
- Power surges (electrical components)
- Vandalism or theft
Excluded Items
- Products not manufactured by us
- Products not installed by authorized installers
- Second-hand or transferred ownership
- Commercial use (unless commercial warranty purchased)
Making a Warranty Claim
Step 1: Document the Issue
- Take clear photos of the problem
- Note when issue first appeared
- Record your order/invoice number
- Describe the problem in detail
Step 2: Contact Us
Warranty Claims Department
- Phone: (02) 9188 4800
- Email: [email protected]
- Online: Submit claim form on website
- Response time: Within 48 hours
Step 3: Assessment
We will:
- Review your claim details
- May request additional information
- Schedule inspection if necessary
- Determine warranty coverage
Step 4: Resolution
If claim approved:
- Repair - Our first preference
- Replace - If repair not feasible
- Refund - In exceptional circumstances
- Credit - For future purchases
Claim Requirements
Documentation Needed
- Original invoice or receipt
- Installation certificate
- Photos of the issue
- Completed warranty claim form
- Description of the problem
Conditions for Valid Claims
- Product must be registered (if applicable)
- Regular maintenance performed
- Claim made within warranty period
- Reasonable access provided for inspection
- No unauthorized repairs attempted
Your Rights Under Australian Consumer Law
This warranty is in addition to your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded including:
- Acceptable quality
- Fitness for disclosed purpose
- Match description
- Match sample or demonstration model
- Express warranties honored
- Reasonable durability
You are entitled to:
- Replacement or refund for major failure
- Compensation for other reasonably foreseeable loss
- Repair or replacement for minor failure
Warranty Service Process
Response Times
- Emergency (safety issue): Same day
- Urgent (unusable product): 48 hours
- Standard (minor issue): 5 business days
Service Delivery
- Professional technicians
- Convenient scheduling
- Minimal disruption
- Clean work practices
- Quality assurance check
Maintenance Requirements
To maintain warranty validity:
Regular Cleaning
- Use recommended cleaning products
- Avoid abrasive materials
- Follow care instructions
- Address spills immediately
Periodic Checks
- Tighten loose hardware (6 months)
- Check door alignment (annually)
- Lubricate moving parts (annually)
- Inspect for damage (ongoing)
Professional Service
- Annual professional inspection available
- Preventive maintenance packages
- Extended warranty options
Extended Warranty Options
Extended Care Plan
- Additional 5 years coverage
- Reduced excess fees
- Priority service
- Annual maintenance included
Commercial Warranty
- Tailored for business use
- Higher wear tolerance
- Faster response times
- Bulk coverage options
Contact us for pricing and details.
Warranty Transfer
Warranties are generally non-transferable except:
- Property sale (with documentation)
- Family transfers
- Written approval from us
- Transfer fee may apply
Limitations
Geographic Coverage
- Sydney metropolitan area: Full coverage
- Regional NSW: May incur travel costs
- Interstate: Case-by-case basis
Liability Limits
- Maximum claim value: Original purchase price
- Consequential losses: Not covered
- Third-party damages: Not covered
Product Registration
While not mandatory, registration helps:
- Faster claim processing
- Maintenance reminders
- Product recalls
- Extended warranty offers
Register at: builtinwardrobessydney.com.au/warranty-registration
Frequently Asked Questions
How long do I have to make a claim?
Claims must be made within 30 days of discovering the issue.
Can I do repairs myself?
No, unauthorized repairs void the warranty.
What if I’ve lost my receipt?
We can verify purchases through our system using your details.
Are warranties transferable?
Generally no, except in specific circumstances with our approval.
How long do repairs take?
Most repairs completed within 7-10 business days.
Contact Information
Warranty Department Built In Wardrobes Sydney Phone: (02) 9188 4800 Email: [email protected] Hours: Monday-Friday 8am-5pm
Emergency After-Hours For safety-related issues only: 0400 XXX XXX
External Resources
This warranty policy is designed to provide peace of mind and demonstrates our commitment to quality and customer satisfaction. For specific warranty advice, please contact our warranty department.