Privacy Policy

Effective Date: January 15, 2024
Last Updated: January 15, 2024

Introduction

Built In Wardrobes Sydney (“we,” “our,” or “us”) is committed to protecting your privacy in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect the following personal information:

• Contact Details: Name, email address, phone number, postal address
• Project Information: Room dimensions, style preferences, budget range
• Communication Records: Inquiries, quotes, service requests
• Payment Information: Billing details (processed securely through third parties)
• Property Details: Address for service delivery and installation

Automatic Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, referring website
• Cookies: See our Cookies Policy for details
• Location Data: General geographic location based on IP address

How We Use Your Information

We use the collected information for:

Service Delivery

• Processing quotes and orders
• Scheduling consultations and installations
• Communicating about your project
• Providing customer support
• Fulfilling warranty obligations

Business Operations

• Improving our services and website
• Sending promotional materials (with consent)
• Conducting market research
• Preventing fraud and enhancing security
• Complying with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information. We may share your information with:

Service Providers

• Installation contractors (for service delivery)
• Payment processors (for transactions)
• Email service providers (for communications)
• Cloud storage providers (for data backup)

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes
• Protect our rights and safety
• Prevent fraud or illegal activities
• Respond to government requests

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure password-protected systems
• Regular security audits
• Limited access to personal information
• Staff training on privacy and security

Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at [email protected]

Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.

Contact Information

For questions about this Privacy Policy or our privacy practices, contact us:

Built In Wardrobes Sydney
Email: [email protected]
Phone: (02) 9188 4800
Address: Sydney, NSW, Australia

External Links

• Office of the Australian Information Commissioner (OAIC)
• Privacy Act 1988
• Australian Privacy Principles

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This privacy policy complies with Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth)