Delivery and Installation Policy
Complete guide to Built In Wardrobes Sydney's delivery and professional installation services, including scheduling, preparation, and safety procedures.
Effective: 15 January 2024
Updated: 15 January 2024
Delivery and Installation Policy
Effective Date: January 15, 2024
Last Updated: January 15, 2024
Service Area
We provide delivery and installation services throughout the Sydney metropolitan area and surrounding regions:
Primary Service Areas (Standard Rates)
- Sydney CBD and Inner West
- Eastern Suburbs
- North Shore
- Northern Beaches
- South Sydney
- Western Sydney (up to Penrith)
Extended Service Areas (Additional Fees May Apply)
- Blue Mountains
- Central Coast
- Wollongong
- Southern Highlands
Contact us for service availability in your specific location.
Pre-Installation Process
1. Initial Consultation
- Free in-home measurement by our expert team
- Design consultation to discuss your requirements
- Written quote valid for 30 days
- 3D design mockups for complex installations (if applicable)
2. Order Confirmation
- 50% deposit required to commence manufacturing
- Production timeline typically 2-3 weeks
- Installation scheduling arranged during production
- Pre-installation checklist provided to customer
3. Pre-Installation Requirements
Customer must ensure:
- Clear access to installation area
- Removal of existing furniture from work area
- Wall preparations completed (painting, repairs)
- Electrical/plumbing work completed if required
- Adult supervision present during installation
Delivery Process
Scheduling
- Advance notice: 48 hours minimum before delivery
- Time windows: Morning (7am-12pm) or Afternoon (12pm-5pm)
- Confirmation call: Day before scheduled delivery
- SMS updates: On delivery day with 1-hour arrival window
Delivery Conditions
- Ground floor delivery included in standard pricing
- Stairs/lift access: Additional fees may apply for difficult access
- Protected transport: All items wrapped and secured
- Inspection required: Customer must inspect items upon delivery
- Signature confirmation: Required for all deliveries
Installation Services
Standard Installation Includes
- Professional assembly of all wardrobe components
- Wall mounting and securing to Australian Standards
- Door and drawer adjustment for perfect operation
- Basic cleanup of installation area
- Quality inspection with customer walkthrough
Installation Timeline
- Single wardrobe: 4-6 hours
- Double wardrobe: 6-8 hours
- Walk-in wardrobe: 1-2 days
- Multiple units: Quoted individually
Safety Standards
All installations comply with:
- Australian Standard AS 4935-2009 (Furniture Safety)
- Building Code of Australia requirements
- Work Health and Safety Act 2011 (NSW)
- Fair Trading NSW requirements
Customer Responsibilities
Before Installation
- Ensure access: Clear pathways and work areas
- Protect belongings: Remove or cover valuable items
- Parking arrangements: Reserve space for installation vehicle
- Power access: Ensure availability of power outlets
- Pet safety: Secure pets during installation
During Installation
- Adult presence: Authorized adult must be present
- Decision maker: Available for any questions
- Final positioning: Confirm placement before securing
- Immediate inspection: Check work before team leaves
After Installation
- 24-hour settling period: Allow adhesives and adjustments to set
- Care instructions: Follow provided maintenance guide
- Report issues: Notify us within 48 hours of any concerns
Rescheduling and Cancellations
Customer-Initiated Changes
- More than 48 hours notice: No charge
- 24-48 hours notice: $150 rescheduling fee
- Less than 24 hours: $300 cancellation fee
- No show: Full installation fee charged
Company-Initiated Changes
- Weather delays: No charge, priority rescheduling
- Supply issues: No charge, compensation may apply
- Emergency situations: Work with customer on alternatives
Installation Standards
Quality Assurance
- Licensed installers: All staff properly qualified and insured
- Insurance coverage: $20 million public liability
- Warranty coverage: 10-year structural warranty
- Compliance certificates: Provided where required
Workmanship Standards
- Level installation: Using professional equipment
- Secure mounting: Appropriate fixings for wall type
- Smooth operation: All moving parts properly adjusted
- Clean finish: No visible damage or marks
- Complete functionality: All features operational
Special Circumstances
High-Rise Buildings
- Building management approval: Customer’s responsibility
- Booking requirements: For lifts and loading docks
- Time restrictions: We comply with building rules
- Additional fees: May apply for complex access
Heritage or Strata Properties
- Approval documentation: Required before installation
- Special requirements: We accommodate restrictions
- Compliance: With all strata by-laws
Damage and Liability
Our Responsibility
- Installation damage: We repair or compensate
- Product defects: Covered under warranty
- Property protection: Drop sheets and protective materials used
Customer Responsibility
- Pre-existing damage: Document before we arrive
- Hidden hazards: Inform us of any issues
- Structural issues: Not covered by our service
Payment Terms
Payment Schedule
- 50% deposit: Upon order confirmation
- 50% balance: Due on installation day
- Payment methods: Cash, bank transfer, credit card
Additional Charges
Clearly quoted before work begins:
- Removal of old units: From $150
- Difficult access: From $100
- After-hours installation: 50% surcharge
- Regional delivery: Based on distance
Post-Installation Support
Immediate Support
- Installation review: Walk-through with installer
- Operation demonstration: How to use and adjust
- Care instructions: Provided in writing
- Contact details: Direct line for support
Ongoing Support
- 48-hour callback: To ensure satisfaction
- Adjustment period: Free minor adjustments within 30 days
- Warranty service: As per warranty policy
- Maintenance advice: Available anytime
Health and Safety
We maintain the highest safety standards:
- COVID-safe practices: Following current health guidelines
- PPE usage: All staff properly equipped
- Site safety: Barriers and signage as needed
- Waste disposal: Environmentally responsible practices
Complaints and Resolution
If you’re not satisfied with delivery or installation:
- Immediate concerns: Speak with installation team leader
- Within 48 hours: Call (02) 9188 4800
- Formal complaint: Email [email protected]
- Fair Trading NSW: If we cannot resolve your concern
Contact Information
Installation Support Team
Phone: (02) 9188 4800
Email: [email protected]
Hours: Monday-Friday 7am-5pm, Saturday 8am-12pm
External Resources
This policy ensures transparent, professional delivery and installation services. We’re committed to exceeding your expectations while maintaining the highest safety and quality standards.