Accessibility Policy

Effective Date: January 15, 2024
Last Updated: January 15, 2024

Our Commitment

Built In Wardrobes Sydney is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Accessibility Standards

We aim to conform to Level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities.

Current Accessibility Features

Website Navigation

• Clear structure with logical heading hierarchy
• Skip navigation links for screen reader users
• Keyboard navigation support throughout the site
• Focus indicators visible for keyboard users
• Consistent navigation across all pages

Visual Design

• High contrast between text and background colors
• Readable fonts with adjustable sizing
• Alternative text for all informative images
• No reliance on color alone to convey information
• Responsive design for various screen sizes

Content

• Plain language for clear communication
• Descriptive links that make sense out of context
• Structured content with headings and lists
• Table headers properly associated with data
• Form labels clearly associated with inputs

Multimedia

• Image alternatives provided for all visual content
• Video captions where applicable
• Audio descriptions for important visual information
• Pause controls for auto-playing content

Assistive Technology Compatibility

Our website is designed to be compatible with:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation
• Browser zoom features

Known Limitations

While we strive for accessibility, some areas may have limitations:

Third-Party Content

• Embedded social media content may not be fully accessible
• External payment processors may have their own accessibility levels
• PDF documents may require additional accessibility work

Images

• Complex diagrams may have detailed text alternatives
• Gallery images focus on visual presentation
• Product images include descriptive captions

Ongoing Efforts

We are continuously working to improve accessibility:

• Regular audits using automated and manual testing
• Staff training on accessibility best practices
• User feedback incorporation into improvements
• Technology updates to maintain standards compliance
• Content reviews for accessibility compliance

Feedback and Contact

We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers:

Accessibility Coordinator
Email: [email protected]
Phone: (02) 9188 4800
Address: Sydney, NSW, Australia

We will respond to feedback within 5 business days.

Alternative Formats

If you need information in an alternative format:

• Large print documents available on request
• Audio descriptions of our services via phone
• In-person consultations with accessibility accommodations
• Email or phone quotes instead of online forms

Physical Accessibility

For our showroom and consultation services:

• Wheelchair accessible entrance and facilities
• Accessible parking available nearby
• Service animals welcome
• Home consultations available for those unable to visit
• Virtual consultations via video call

Disability Discrimination Act

This accessibility policy aligns with the requirements of the Disability Discrimination Act 1992 (Cth) and demonstrates our commitment to providing equal access to our services for all Australians.

Technical Specifications

Our website follows these technical standards:

• HTML5 semantic markup
• ARIA labels and landmarks where appropriate
• Valid code that passes W3C validation
• Progressive enhancement approach
• Mobile-first responsive design

Browser Compatibility

Best accessibility experience with:

• Chrome (latest version)
• Firefox (latest version)
• Safari (latest version)
• Edge (latest version)

External Resources

• Web Content Accessibility Guidelines (WCAG) 2.1
• Australian Human Rights Commission - Web Accessibility
• Vision Australia - Digital Access
• Australian Network on Disability

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We are committed to providing an accessible experience for all users. This policy reflects our ongoing efforts to ensure our digital services are inclusive and accessible to everyone in compliance with Australian disability discrimination laws.